With 1,000 agents and 400,000 calls monthly, Mercalis needed a reliable, cloud-based solution. Mercalis chose Webex for its centralized, innovative tools and omnichannel support. With Webex Contact Center and Webex Connect, Mercalis can simplify processes and deliver an exceptional experience, every time. Learn more about Webex Customer Experience solutions: http://cs.co/6180IhpZg | Webex

Recently, we caught up with Vinod Muthukrishnan, VP & COO of Webex Customer Experience, to hear about his predictions on AI can make a transformative impact on the CX landscape. What are your predictions? | Webex

We’re proud to share that CarShield has been recognized at the 2025 Webex Customer Awards with the honor of AI Innovator: Customer Experience. This award highlights our commitment to using innovation to improve how we connect with and support our customers. A big thank you to Cisco/ Webex for recognizing this work, and to our incredible team whose dedication makes achievements like this possible. #CarShield #CarShieldTeam #AIInnovation #CustomerExperience #Webex | CarShield