"Customer service is everything," says MTA bus operator trainer/instructor Harry Respass. While safety is always the first priority he teaches to his bus operator trainees, he says his overall goal is to get them to make customers feel like they are valued, treated well and welcomed back with every trip they take. | Maryland Transit Administration

Bus drivers know what it takes to keep the ride running smoothly. We asked them to share their insights, and here are some of their top tips for encouraging respect and good behavior on board. What did we miss!? ⬇️ | IC Bus