As we all know by now, calling the cable company to try to cancel your service ranks somewhere between a mugging and hernia surgery. At Comcast, they send you over to a customer retention specialist ...

Comcast appears to have a clear desire to change its relationship with customers. The company, which was rocked by repeated scandals involving customer relations during its attempt to merge withTime ...

Comcast Cable CEO Neil Smit at CES Source: Image source: CES video. Comcast has promised to overhaul its customer service efforts and as part of that plan has decided to take some drastic steps. In ...