What's the going app/service these days for helping users with remote access? For example if I have a call from someone in another state (or anywhere really) that needs my help to download, configure, ...

NetworkStreaming the only company that offers an appliance-based remote control support software, will release SupportDesk 9 this week. One of five solution providers that allow clientless remote ...

The Remote Help app looks a lot like or has a similar function as the existing Quick Assist app on Windows, but with a few significant advantages which include: It integrates with Microsoft Endpoint ...

It’s estimated that between 25 and 30% of the U.S. workforce will likely work from home one or more days a week in 2023 and beyond. This means tech support and help desk workers, many of whom may also ...

Microsoft on Tuesday described Microsoft Endpoint Manager (MEM) as becoming a "single, cloud powered solution" for organizations, with new capabilities. Most of the new MEM capabilities described this ...