Imagine walking into your home after a long day, and before you can even think about what you need, your assistant greets you with a warm, “Welcome back! Shall I dim the lights and play your favorite ...

Toast today announced a major expansion of the Toast IQ intelligence ecosystem with a conversational AI assistant for restaurants and food and beverage retailers. With access to real-time and ...

Liam Dunne is the Co-founder and CEO of Klearcom, a global leader in customer call path testing & real-time contact center optimization. We are at a tipping point right now in customer experience. The ...

Voiceprint-based attention locking, enabling seamless human-AI agent conversations in noisy environments with lots of speaking in the background Real-time vision-based intelligence, interpreting ...

Smart AI voice concierges are increasingly being deployed for routine tasks once held by hotel front desk staff. From requesting extra towels to asking for a late check-out, many of these common guest ...

Digital product building has entered a new phase. For years, many teams treated artificial intelligence as a layer added on top of an existing experience. A chatbot answered questions. A model powered ...

GM is redefining the in-vehicle experience by announcing the introduction of a sophisticated conversational AI, set to debut in its models beginning in 2026. This technology, developed in partnership ...

The year 2025 marked a turning point for artificial intelligence in the travel industry. AI solutions moved beyond demos and pilots to deliver real impact across every customer touchpoint, from ...

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Paradox, the conversational AI platform helping HR and talent teams automate administrative tasks and deliver real-time candidate and employee communications, ...

From the moment that it became socially acceptable (and technically possible) to send marketing text messages, brands have eagerly jumped on the bandwagon; consumers are now accustomed to receiving ...